Epic Community Guidelines

At Epic Charging, we want every customer to have a positive and reliable experience. To make that possible, we ask all users to follow these simple guidelines when using our services or contacting our support team.

1. Be Respectful
Please communicate with our team and other users in a polite and professional way.
We do not tolerate:

- Profanity or insulting language
- Harassment, threats, or aggressive behavior
- Discrimination of any kind

We may limit or end support for users who violate these standards.

2. Use Approved Support Channels
To ensure fast and accurate help, please contact us only through:

- Email: support@epiccharging.com
- Epic Dashboard: support tickets
- Epic Mobile App: in-app support tickets

Requests sent through other emails or forms (such as info@, sales@, website forms, or direct emails to staff) may experience delays.

3. Help Us Troubleshoot
You can help us resolve issues faster by:

- Providing clear details about the problem
- Including screenshots or error messages when possible
- Following the troubleshooting steps we share

We are here to assist, and your cooperation helps us provide the best service.

4. About Device Support
Epic supports a wide range of EV chargers, including legacy and commercial units.
Features may vary by model, connectivity, and manufacturer. Commercial users require an active license for full functionality.

5. Our Promise
Every message you send is read by a real person.
We will always do our best to answer professionally, clearly, and promptly.

To protect our team and maintain service quality, Epic may decline support for users who repeatedly violate these guidelines.
Together, we can keep your charging experience smooth and reliable.