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RiverView Condos – EV Charging Case Study:
Bringing Resident-Ready EV Charging
to a Growing Chicago Market
Bringing Resident-Ready EV Charging
to a Growing Chicago Market
Epic Charging partnered with RiverView Condos to deploy 33 Level 2 CyberSwitching CSE1 chargers for residents, backed by intuitive software, a streamlined app experience, responsive U.S.-based support and a utilization-based commercial model built for Chicago's growing EV adoption curve.
Introduction
EV adoption in Chicago is still on its growth curve. Registrations have climbed steadily over the past several years, but the city's market is not yet as mature as California or the Pacific Northwest. For condo associations and multifamily property managers, that creates a specific kind of planning challenge: residents are asking for on-site charging today, but demand is still ramping, and no board wants to commit to a heavy upfront cost structure that assumes usage levels the market has not yet reached.
Installing reliable, software-managed Level 2 charging in a condo building is not only a hardware decision. It is a commercial and operational one. The right partner has to deliver hardware that works, software residents can actually use, responsive support when something goes wrong, and a business model that aligns with where the market is today rather than where someone projects it will be in five years.
RiverView Condos, a Chicago condominium community, set out to solve exactly that problem.
Installing reliable, software-managed Level 2 charging in a condo building is not only a hardware decision. It is a commercial and operational one. The right partner has to deliver hardware that works, software residents can actually use, responsive support when something goes wrong, and a business model that aligns with where the market is today rather than where someone projects it will be in five years.
RiverView Condos, a Chicago condominium community, set out to solve exactly that problem.
Background
RiverView Condos is a residential condominium community in Chicago. Like many condo associations across the city, RiverView's board began seeing a steady increase in residents who either owned an electric vehicle or were planning to buy one in the near term. The absence of reliable on-site charging was becoming a visible gap in the building's amenity offering, and the issue was showing up more frequently in board conversations and resident requests.
In the summer of 2025, the RiverView team reached out to Epic Charging with a clear brief. They wanted to install 33 Level 2 chargers across the property, enough coverage to serve current EV owners and absorb near-term growth without overbuilding for demand that had not yet materialized. Just as importantly, they were looking for a specific kind of partner: one with top-notch customer support, intuitive management software and a resident app that would actually be easy to use day to day.
The second half of the brief was commercial. Because EV adoption in Chicago is still growing, RiverView wanted a utilization-based model rather than a fixed, heavyweight upfront commitment that would put the association on the hook regardless of how quickly residents actually adopted charging.
In the summer of 2025, the RiverView team reached out to Epic Charging with a clear brief. They wanted to install 33 Level 2 chargers across the property, enough coverage to serve current EV owners and absorb near-term growth without overbuilding for demand that had not yet materialized. Just as importantly, they were looking for a specific kind of partner: one with top-notch customer support, intuitive management software and a resident app that would actually be easy to use day to day.
The second half of the brief was commercial. Because EV adoption in Chicago is still growing, RiverView wanted a utilization-based model rather than a fixed, heavyweight upfront commitment that would put the association on the hook regardless of how quickly residents actually adopted charging.
Challenges
The RiverView project brought together a set of challenges that are familiar to most multifamily buildings in growing EV markets, but rarely solved cleanly.
First, the resident experience had to be genuinely simple. In a condo setting, residents range from first-time EV owners to long-time drivers, and they interact with the charging system every day. An app that is confusing, a login flow that is fragile or a support process that leaves residents waiting all show up quickly in board meetings. The bar for the end-user experience was high from the outset.
Second, the association needed a partner that would stand behind the system after the install crew had left. In a condo environment, there is no internal IT team or dedicated facilities organization to diagnose a stuck charger or troubleshoot a payment issue. Responsive, knowledgeable customer support was not a nice-to-have.
Third, the commercial model had to reflect the real state of Chicago's EV market. A high fixed-cost structure would have forced the board to either over-commit before the demand was there or postpone the project altogether. A utilization-based model, where the economics scale with actual resident usage, was the only structure that genuinely fit the moment.
Finally, the hardware had to be well-matched to a multifamily use case: durable, reliable over long ownership cycles and cost-effective enough to make a 33-port installation viable within a condo association budget.
First, the resident experience had to be genuinely simple. In a condo setting, residents range from first-time EV owners to long-time drivers, and they interact with the charging system every day. An app that is confusing, a login flow that is fragile or a support process that leaves residents waiting all show up quickly in board meetings. The bar for the end-user experience was high from the outset.
Second, the association needed a partner that would stand behind the system after the install crew had left. In a condo environment, there is no internal IT team or dedicated facilities organization to diagnose a stuck charger or troubleshoot a payment issue. Responsive, knowledgeable customer support was not a nice-to-have.
Third, the commercial model had to reflect the real state of Chicago's EV market. A high fixed-cost structure would have forced the board to either over-commit before the demand was there or postpone the project altogether. A utilization-based model, where the economics scale with actual resident usage, was the only structure that genuinely fit the moment.
Finally, the hardware had to be well-matched to a multifamily use case: durable, reliable over long ownership cycles and cost-effective enough to make a 33-port installation viable within a condo association budget.
Solution
After evaluating the options, RiverView selected Epic Charging as its software and commercial partner, paired with 33 CyberSwitching CSE1 Level 2 chargers deployed across the property.
The CSE1 chargers gave RiverView a Level 2 hardware platform that is reliable, cost-effective at scale and well-suited to long-term multifamily deployments. Combined with Epic's charge point management software (CPMS), the chargers are networked, monitored and managed through a single platform, with resident activation and payment handled through the Epic Charging app.
Epic agreed to deploy RiverView under a utilization-based commercial model. Rather than forcing the association into a fixed structure disconnected from real adoption, Epic's commercial terms are tied to how much the chargers are actually used. That alignment matters: Epic's success scales with resident usage, and the association is not carrying the full risk of a market that is still maturing. For a Chicago condo evaluating its first major EV charging deployment, that structure is often the difference between moving forward now and postponing the project for another two or three years.
On the resident side, Epic's platform was configured around the two experience requirements the RiverView team had called out from the first conversation. The app is intuitive enough for first-time EV owners to start a session without hand-holding, and the software gives the property team the visibility it needs to track sessions, manage access and review site performance. When questions come up, residents and the board have a U.S.-based customer support team on the other end of the line, not a generic help desk.
All 33 CyberSwitching CSE1 chargers have been installed on site and are operationally ready to serve residents.
The CSE1 chargers gave RiverView a Level 2 hardware platform that is reliable, cost-effective at scale and well-suited to long-term multifamily deployments. Combined with Epic's charge point management software (CPMS), the chargers are networked, monitored and managed through a single platform, with resident activation and payment handled through the Epic Charging app.
Epic agreed to deploy RiverView under a utilization-based commercial model. Rather than forcing the association into a fixed structure disconnected from real adoption, Epic's commercial terms are tied to how much the chargers are actually used. That alignment matters: Epic's success scales with resident usage, and the association is not carrying the full risk of a market that is still maturing. For a Chicago condo evaluating its first major EV charging deployment, that structure is often the difference between moving forward now and postponing the project for another two or three years.
On the resident side, Epic's platform was configured around the two experience requirements the RiverView team had called out from the first conversation. The app is intuitive enough for first-time EV owners to start a session without hand-holding, and the software gives the property team the visibility it needs to track sessions, manage access and review site performance. When questions come up, residents and the board have a U.S.-based customer support team on the other end of the line, not a generic help desk.
All 33 CyberSwitching CSE1 chargers have been installed on site and are operationally ready to serve residents.
Impact
RiverView Condos went from a building with no on-site EV charging to a property with 33 Level 2 chargers ready to serve residents. For a Chicago condo community, that is a meaningful shift in the building's amenity profile and a direct response to one of the fastest-growing categories of resident requests.
The property now has the capacity to absorb several years of resident EV adoption growth without triggering another infrastructure project, and the commercial structure ensures the economics scale naturally alongside that adoption.
Because the site has only recently reached operational readiness, detailed usage, revenue and uptime data are not yet available to report as established performance trends. What is already in place is the foundation: hardware installed, software configured, a commercial model designed for a still-growing market, and a support relationship built around how condo associations actually operate.
The property now has the capacity to absorb several years of resident EV adoption growth without triggering another infrastructure project, and the commercial structure ensures the economics scale naturally alongside that adoption.
Because the site has only recently reached operational readiness, detailed usage, revenue and uptime data are not yet available to report as established performance trends. What is already in place is the foundation: hardware installed, software configured, a commercial model designed for a still-growing market, and a support relationship built around how condo associations actually operate.
Key Highlights
- Scale33 Level 2 CyberSwitching CSE1 chargers deployed across a Chicago residential condominium community.
- Commercial ModelA utilization-based structure that aligns costs with actual resident adoption, rather than forcing a fixed commitment into a market that is still growing.
- HardwareCyberSwitching CSE1 Level 2 chargers, selected for reliability, cost-effectiveness and strong fit with multifamily deployments.
- SoftwareEpic Charging's CPMS platform paired with an intuitive resident app and a management dashboard for the property team.
- Customer SupportU.S.-based customer support as a core requirement, reflecting the operational reality of condo associations that do not run in-house technical teams.
- Market FitA deployment structured for Chicago's EV market as it is today, with the capacity to scale as resident adoption continues to grow.
Conclusion
For condo associations in growing EV markets, the decision to install charging is less about hardware and more about choosing the right long-term partner. The software has to be usable, the support has to be real, and the commercial model has to fit the market instead of fighting against it.
Epic Charging worked with RiverView Condos to build exactly that kind of deployment: 33 CyberSwitching CSE1 Level 2 chargers on site, a software platform designed for residents and property teams alike, a U.S.-based support relationship, and a utilization-based commercial structure matched to Chicago's EV adoption curve. The result is a site that is ready to serve residents today and positioned to grow with the market over the coming years.
Contact Epic Charging to learn how we can help your condo association or multifamily property deliver a reliable, resident-ready EV charging experience, backed by the software, support and commercial model that actually fit how your community operates.
Epic Charging worked with RiverView Condos to build exactly that kind of deployment: 33 CyberSwitching CSE1 Level 2 chargers on site, a software platform designed for residents and property teams alike, a U.S.-based support relationship, and a utilization-based commercial structure matched to Chicago's EV adoption curve. The result is a site that is ready to serve residents today and positioned to grow with the market over the coming years.
Contact Epic Charging to learn how we can help your condo association or multifamily property deliver a reliable, resident-ready EV charging experience, backed by the software, support and commercial model that actually fit how your community operates.
