Top 5 Things to Consider When Migrating EV Chargers to a New Platform

Companies across America continue to embrace the electric mobility revolution, but many are discovering that their current EV charging platforms are insufficient as both they and the industry evolve. Moreover, they find selecting a new provider for charging station management software a bit daunting with the variety of choices in the marketplace. However, when they come to understand the most crucial factors to the ongoing success of their EV charging network, their choices become much clearer and more refined.
Here are five of the most important factors to consider when choosing a new CSMS, all of which are core pillars of Epic Charging’s business model:

1. US-Based Advantage

Leading US companies are choosing to work with US-based EV charging management software providers in greater numbers, and with good reason. American server technology is among the most advanced in the world and offers far greater protections than servers in foreign countries. The US legal framework safeguards IP and promises strong contract enforcement, while SOC 2 compliance helps ensure proper protection of data through various levels of control. Additionally, a talented workforce in areas ranging from technology to administration to support is more abundant than overseas. After a year-long due diligence process, LAZ Parking, the largest (and fastest growing) privately owned parking operator in the US, chose Epic as their new EV charging software provider for all Level 2 electrification projects precisely because of how impressed they were with our in-house talent and technological capabilities.

2. Superior Support for Hosts and Drivers

EV charging platforms that offer US-based support teams are more responsive to customer needs than large, dissociated, offshore customer service centers. US-based hosts cite time zone differences, restricted hours, cultural misalignment and limited market knowledge as the biggest pain points when getting CPO software providers to fix problems, which, unresolved, get passed on to drivers who can’t access reliable charging. Many providers of charging station management software offer no direct support at all; only one-size-fits-all self-service tools with no customization capabilities and an EV charging API that fails to integrate with the customers’ own tech stack. Not only do we provide comprehensive, round-the-clock support that eschews these troublesome practices, but we’re the only EV charging platform that integrates directly with Zendesk and HubSpot.

3. Proven Experience in Charger Migrations at Scale

Large-scale migration to a new OCPP platform can be costly and burdensome without the requisite expertise. The new EV charging software provider must know how to properly audit and protocol map all charger inventory, integrate new OCPP-compliant firmware while ensuring hardware compatibility, and perform comprehensive full-system tests to confirm the transition is ultimately successful. Epic has unmatched experience with large-scale migrations. For instance, in October of 2024, Enel X Way announced it was shutting down its charging station management software operations in the US, which would have left thousands of North American charging stations inoperable. Just a few months later, Shell ReCharge stated it would be doing the same, affecting thousands more chargers. We quickly stepped in where other companies had failed to find a solution and, between Enel X and Shell, successfully migrated over 3,000 EV chargers to our own smart-charging software platform.

4. Flexible White-Label Customization

We understand how imperative branding is to a 21st century corporate identity, be it establishing loyalty, market differentiation or just a meaningful connection between a company and its consumers. Our EV charging API and OCPI implementations allow for brand customization without the need for outside development and programming. This aligns with our core mantra of providing value by lowering costs while allowing site hosts to create a unique brand experience (using their logos, colors and the like), all with a fast time to market. This was a key consideration for DFW-based Humm Energy, which specializes in EV charging infrastructure for Texas-based multifamily residential properties. We were able to not only migrate their 85 JuiceBox EV chargers quickly and without service interruption, but also provided them with a Humm-branded software platform.

5. Comprehensive, Long-Term Partner Covering All EV Charging Use Cases

In the end, site hosts need an EV charging platform that supports all key charging segments rather than just one niche. This flexibility allows for meaningful cooperation as both the customer’s core business and the EV industry change and grow. Our state-of-the-art charge point operator software supports CPOs of all types, from workplace to multifamily to municipal deployments. We even support EV fleets through advanced telematics that gather and transmit data to a central system. The City of Palo Alto, California learned firsthand the importance of having a reliable long-term partner when a software upgrade left its chargers inoperable. Our solution got their fleet back up and running fast with new Level 2 chargers that featured simple RFID activations, load management and smart-charging protocols that didn’t require new app downloads.


Thinking about transitioning from your inefficient, opaque, over-priced EV charging software provider? Click here to let our experts show you what a better way forward looks like.